hl77 Terms & Conditions — Know the Rules Before You Play

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and hl77 ("hl77", "we", "us", "our"), the operator of the online gaming platform accessible at hl77.io. These Terms govern all use of the hl77 platform, including the website, any mobile application, all games, betting markets, promotional offers, and support services.

By completing the account registration process, ticking the confirmation checkbox during sign-up, making a deposit, or placing a bet on the hl77 platform, you unconditionally accept and agree to these Terms in their entirety. If you are accessing the platform on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms.

hl77 reserves the right to amend, update, or replace these Terms at any time. The most current version will always be published at hl77.io/terms-conditions. Continued use of the platform after any amendment is published constitutes acceptance of the revised Terms. It is your responsibility to review these Terms regularly.

These Terms should be read in conjunction with the hl77 Privacy Policy (available at /privacy-policy) and the Responsible Gaming Policy (available at /responsible-gaming), both of which are incorporated into these Terms by reference.

To open and maintain an account on hl77, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:

• You are at least 21 years of age as of the date of registration.
• You are physically located in Bangladesh at the time of accessing and using the platform.
• You are acting as a private individual in a personal capacity and not on behalf of any commercial or professional gambling business.
• You are not currently subject to any self-exclusion order, whether self-imposed via hl77's tools or imposed by hl77 as a protective measure.
• You have not previously had an hl77 account closed or banned for a violation of these Terms.
• You are not an employee, contractor, director, officer, or immediate family member of any hl77 employee, contractor, or affiliated game provider.
• Participation in online gaming is not prohibited under any applicable law in your jurisdiction of residence.

hl77 reserves the right to request documentary proof of age, identity, and residence at any time. Failure to provide satisfactory documentation within a reasonable period will result in account suspension and may result in permanent closure. hl77 will not be liable for any losses incurred as a result of a player misrepresenting their eligibility.

Each eligible player may hold one and only one hl77 account. Registering multiple accounts — whether under the same name, different names, or using different payment methods — constitutes a breach of these Terms and will result in permanent account closure and forfeiture of all balances.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, mobile number, and preferred payment method. You agree to update this information promptly if it changes.

You are solely responsible for maintaining the confidentiality of your username and password. hl77 strongly recommends enabling two-factor authentication (2FA) via SMS OTP, which is available to all registered accounts. You must not share your login credentials with any third party under any circumstances.

hl77 will treat all activity conducted via your account as authorised by you. If you believe your account has been accessed by an unauthorised party, you must contact hl77 support immediately at [email protected] or via live chat from your account dashboard.

Account verification ("Know Your Customer" or KYC) may be required before your first withdrawal or at any point thereafter at hl77's discretion. Verification documents typically include a government-issued photo ID (National ID card, passport, or driving licence) and proof of address. hl77 reserves the right to withhold withdrawal processing until verification is complete.

All financial transactions on hl77 are conducted in Bangladeshi Taka (৳ BDT). The following payment methods are currently supported for both deposits and withdrawals: bKash, Nagad, Rocket, and Upay. hl77 does not apply conversion fees or platform-side transaction charges; however, your payment provider's standard fees may apply.

Deposits:

• Minimum deposit: ৳200
• Maximum deposit per transaction: As displayed in the cashier at time of deposit
• Deposits are credited to your hl77 account balance within seconds of confirmation from your payment provider
• All deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted

Withdrawals:

• Minimum withdrawal: ৳500
• Withdrawal requests are typically processed within 1–15 minutes during normal operating hours
• Withdrawals are paid exclusively to the same payment method used for the originating deposit, as an anti-money-laundering measure
• hl77 reserves the right to request identity verification before processing any withdrawal request
• Withdrawals may be delayed if your account is under review, subject to an active bonus wagering requirement, or flagged by our fraud prevention systems

hl77 reserves the right to reverse a withdrawal request and return funds to your account balance if the withdrawal cannot be completed due to a payment provider issue, pending verification, or a Terms violation identified during processing. In such cases, you will be notified via your registered contact details.

hl77 may from time to time offer promotional bonuses, welcome offers, free bets, reload bonuses, cashback offers, seasonal promotions (including Eid, Pohela Boishakh, Puja, and BPL season promotions), and other incentives to registered players. Each promotion is governed by its own specific terms and conditions, which will be clearly stated at the time the promotion is offered.

Unless a specific promotion's terms state otherwise, the following general bonus rules apply:

• Bonus funds are credited separately from real-money funds and must satisfy the stated wagering requirement before withdrawal is permitted
• Wagering requirements must be met within the validity period stated for each promotion; expired bonus funds will be removed from your account without notice
• Only one welcome bonus may be claimed per player, per household, and per IP address
• Bonuses may only be used on the games or markets specified in the promotion terms; use on excluded games will not contribute to wagering requirements
• hl77 reserves the right to cancel, amend, or withdraw any promotion at any time without prior notice
• Players who attempt to exploit bonus offers through arbitrage, abuse, or multi-accounting will have their bonuses voided and their accounts reviewed for permanent closure

hl77 takes a responsible approach to promotional marketing. High-value bonus offers may require enhanced identity verification before being credited. hl77 will never contact you requesting your password or payment PIN in connection with a promotion.

All bets and wagers placed on hl77 are subject to the specific rules of the relevant game, sport, or market. In the event of a conflict between a game provider's rules and these Terms, these Terms shall take precedence unless the conflict specifically relates to the mechanical rules of a third-party game (e.g., RTP, paytable, bonus trigger conditions), in which case the game provider's published rules apply.

Sports Betting:

• Bets are accepted up until the published cut-off time for each market; late bets submitted after market closure will be voided and stakes returned
• In-play (live) betting is offered on selected markets; odds displayed during in-play are subject to rapid change and acceptance is not guaranteed
• Results for cricket markets (including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals) are settled according to the official result published by the relevant governing body (ICC, BCB, BCCI)
• hl77 reserves the right to void bets on events where the integrity of the result is in question or where a palpable error has occurred in odds setting
• Maximum winnings per single bet and per day are set by hl77 and may vary by market; limits are displayed in the cashier and betting interface

Casino & Slot Games:

• All casino and slot games are provided by third-party certified software providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi
• Each game's Return to Player (RTP) percentage is available in the game's information panel; hl77 does not modify RTP values
• Technical malfunctions void all plays and pays; in the event of a game fault, the game provider's dispute resolution process will apply
• Progressive jackpot wins are subject to the terms of the individual game provider and may require additional verification before payment

The following conduct is strictly prohibited on the hl77 platform and constitutes a material breach of these Terms:

• Registering multiple accounts or registering an account on behalf of another person without their knowledge
• Providing false, misleading, or fraudulent information during registration or at any point thereafter
• Attempting to exploit software vulnerabilities, glitches, or errors in any game or platform system for financial gain
• Using bots, automated betting software, artificial intelligence tools, or any software that provides an unfair advantage over other players or the platform
• Engaging in match-fixing, spot-fixing, or any form of sports integrity violation in connection with bets placed on hl77
• Colluding with other players, dealers, or third parties to gain an unfair advantage in any game
• Attempting to launder money or use the hl77 platform for any illegal financial transaction
• Initiating fraudulent chargebacks or payment disputes in bad faith
• Harassing, threatening, or abusing hl77 staff or other players via any communication channel
• Reproducing, copying, distributing, or commercially exploiting any content from the hl77 platform without written permission
• Circumventing responsible gaming restrictions, self-exclusion orders, or account-level limits imposed by hl77

Upon detection of any prohibited conduct, hl77 reserves the right to take any or all of the following actions without prior notice: immediately suspend or permanently close the account; void all pending and settled bets; withhold or confiscate account balances; recover any funds paid in error; and report the matter to relevant law enforcement or regulatory authorities.

hl77 is committed to promoting responsible gaming and protecting players from the potential harms of problem gambling. All players are encouraged to use the responsible gaming tools available in their account settings panel at any time.

The following responsible gaming tools are available to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a 24-hour cooling period.
• Session Reminders: Set alerts to notify you of the duration of your current gaming session.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours, 7 days, 30 days, or a custom period). The cooling-off takes effect immediately and cannot be reversed before expiry.
• Permanent Self-Exclusion: Permanently close your account and prevent re-registration. This is irreversible. Contact [email protected] if you wish to activate permanent self-exclusion.

hl77 may, at its sole discretion, impose responsible gaming restrictions on any account where it identifies indicators of problem gambling behaviour, including but not limited to: large increases in deposit frequency or amount, patterns consistent with loss-chasing, or direct communication from a player expressing concern about their own behaviour. Such restrictions are applied in the player's best interest and are not subject to removal on demand.

For further information, please review hl77's full Responsible Gaming policy. If you are concerned about your gambling behaviour, contact hl77 support via live chat or at [email protected].

All content published on the hl77 platform — including but not limited to text, graphics, logos, icons, button designs, images, audio clips, video content, software code, data compilations, page layouts, and the overall look and feel of the platform — is the exclusive property of hl77 or its licensed content providers, and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hl77 platform solely for personal and recreational purposes in accordance with these Terms. This licence does not include the right to:

• Download, copy, reproduce, or store any platform content beyond personal, non-commercial use
• Modify, adapt, translate, or create derivative works based on any platform content
• Reverse engineer, decompile, or disassemble any software component of the platform
• Frame, scrape, or mirror the hl77 platform or any part of it on any other website or platform
• Use any hl77 trademark, logo, or brand name without prior written consent

Any unauthorised use of hl77's intellectual property constitutes a breach of these Terms and applicable law, and may result in legal action. Third-party game content remains the intellectual property of the respective game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, etc.) and is subject to their respective licence terms.

To the fullest extent permitted by applicable law, hl77 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the platform, including but not limited to:

• Financial losses arising from bets or wagers placed on the platform
• Loss of data, loss of profits, or business interruption
• Errors, interruptions, delays, or defects in the platform or any game software provided by third parties
• Unauthorised access to your account resulting from your failure to maintain adequate credential security
• Actions taken by hl77 in good faith to enforce these Terms, including account suspension or balance withholding
• Technical failures attributable to your internet service provider, device, or software environment

hl77's total cumulative liability to you for any cause of action arising in connection with these Terms shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

hl77 does not warrant that the platform will be uninterrupted, error-free, or completely secure. The platform is provided on an "as is" and "as available" basis. hl77 makes reasonable efforts to maintain platform availability but cannot guarantee 100% uptime. Scheduled maintenance periods will be communicated in advance where practicable.

hl77 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy and is incorporated into these Terms by reference. By accepting these Terms, you also consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by hl77 is used solely for the purposes of: operating your account; processing deposits and withdrawals; verifying your identity (KYC); preventing fraud and money laundering; complying with applicable legal obligations; and, where you have opted in, sending promotional communications.

hl77 employs industry-standard SSL/TLS encryption on all pages and data transmissions. Your personal data is stored on secured servers. hl77 does not sell, rent, or otherwise share your personal data with third parties for marketing purposes. Certain data may be shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, and game providers strictly as necessary to operate the platform.

You have the right to access, correct, or request deletion of your personal data held by hl77 by contacting [email protected]. Requests will be processed within a reasonable timeframe, subject to any legal retention obligations that apply to your data.

hl77 reserves the right to amend, update, supplement, or replace these Terms at any time and at its sole discretion. Reasons for amendments may include, but are not limited to: changes in applicable law or regulation; updates to the platform's product offering; changes in payment methods or processing partners; security improvements; and clarification of existing clauses.

When material changes are made to these Terms, hl77 will use reasonable efforts to notify registered players via the email address or mobile number on file, or by displaying a prominent notice within the platform. However, it remains your responsibility to review these Terms periodically. The date of the most recent update will always be displayed at the top of this page.

Your continued use of the hl77 platform after any amendment has been published constitutes your unconditional acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and contact support to initiate account closure and withdrawal of any remaining balance.

These Terms shall be interpreted and governed in accordance with applicable principles of fair dealing and the general intent of the parties as described herein. hl77 operates as an online entertainment platform targeting the Bangladesh market.

In the event of a dispute between you and hl77 arising out of or in connection with these Terms, the platform, or any transaction, the parties agree to first attempt to resolve the dispute informally. You may raise a complaint by contacting hl77 support at [email protected] with full details of the issue. hl77 will acknowledge your complaint within 48 hours (Bangladesh Standard Time, UTC+6) and aim to provide a substantive response within 7 business days.

If informal resolution is unsuccessful, the dispute may be referred to a mutually agreed independent arbitration process. hl77's decisions on all gaming, betting, and account matters are final unless an error on hl77's part can be demonstrated. All time references in dispute resolution correspondence will be measured in BST (UTC+6).

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your hl77 account, please contact our support team using the details below. All communications must be conducted in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your account dashboard after login
• WhatsApp: Number displayed inside your account dashboard after login
• Response Language: English
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When contacting support regarding a dispute or complaint, please include your registered username, the date and time of the relevant event (in BST), and a clear description of the issue. This will allow our team to investigate and respond as efficiently as possible.

hl77 does not provide a physical postal address for correspondence. All account and legal queries must be submitted via the digital channels listed above. hl77 will never contact you unsolicited requesting your password, PIN, or full payment card details.